At Rupeeboss Financial Services Private Limited (hereinafter referred to as the ‘Company’), we hold customer service in the highest regard, recognizing its significance in driving growth and ensuring long-term business success. We firmly believe that providing prompt, effective, and transparent service is key to fostering enduring customer relationships. To achieve this, we are committed to swiftly and efficiently addressing customer grievances, while also taking proactive measures to prevent their recurrence.
The Company acknowledges that despite our best efforts to maintain exceptional customer service standards, occasional gaps may arise, necessitating a robust Customer Grievance Resolution Mechanism (‘Mechanism’). We aim to offer our customers a reliable platform to share their concerns and receive impartial and timely resolutions. The guiding principles of our Mechanism include:
2.1 How to Raise a Grievance / Where to Lodge a Complaint?
Customers with grievances concerning our products and services can reach out through any of the following channels:
Customers are kindly requested to provide the following essential details:
2.2 How We Handle a Grievance
2.3 Nodal Grievance Redressal Officer Details
Notwithstanding the contents of this Mechanism, the Company ensures compliance with any additional requirements stipulated by existing or amended laws and regulations applicable to the Company.
The Company actively seeks voluntary feedback from customers to continuously improve the quality of our customer service.
The Company will periodically review this Mechanism as needed.
This Mechanism shall adhere to applicable laws, including but not limited to the rules, regulations, guidelines, directives, and instructions issued by RBI and any other statutory authority. It supersedes the earlier version of the Mechanism. Any changes or amendments to applicable laws concerning the maintenance of an appropriate Grievance Redressal Mechanism shall be deemed to be incorporated in this Mechanism by reference, resulting in its amendment and revision accordingly.
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